Emergency Medical Care in Austin, TX
Walk-In Primary and Urgent Care Are Welcome
Expert Emergency Care When Every Second Counts
At Family Hospital at Lake Travis in Austin, TX, we understand that medical emergencies can happen at any time. Our state-of-the-art facilities and experienced providers are prepared to handle a wide range of urgent medical situations, ensuring you receive prompt, high-quality care when it matters most. From minor injuries to life-threatening conditions, our emergency department is equipped to address:
- Abrasions/minor cuts/burns
- Anaphylaxes
- Animal bites
- Broken bones
- Burns
- Contusions and abrasions
- Crash injuries
- Diabetic emergencies
- Drowning/submersion injuries
- Drug overdoses/poisonings
- Electrocutions
- Fractures
- Heat-related illnesses
- Heart attacks
- Lacerations
- Penetrating injuries
- Psychiatric emergencies
- Seizures
- Severe asthma attacks
- Sports injuries
- Sprains and strains
- Strokes
- Traumatic brain injuries (TBIs)
- Other life-threatening emergencies
Don't hesitate to seek help when you need it. Our team is here to provide immediate, compassionate care for you and your loved ones.
*Disclaimer – The list of above emergencies is commonly diagnosed and treated in an emergency room setting, however it is not a full list of emergencies that can be treated. If you are experiencing any kind of life threating emergency, please call 911 immediately!
How Emergency Care Works FAQs
Will you accept my health insurance?
In the event of an emergency, your health insurance will be accepted at our emergency department regardless of in-or-out of network status. We will work with your insurance company to settle the details of the emergency room visit. Please know that we want to focus on your emergency FIRST, then worry about the financials SECOND.
(All health plans require emergency room visits to be covered and treated the same as an in-network provider)
How much will it cost without insurance?
It is very difficult to determine the total cost of the visit prior to meeting with our medical team, for this reason, we can provide range of costs between $400 - $1,850 for the emergency room visit, imaging, and labs. In the event you need to be observed for an extended period of time (3 to 24 hours) to rule out a life-threatening concern, the self-pay rate would be $3,000. If you are concerned with the costs, we encourage you look into our FHS membership program that includes the ER visits at no additional costs, memberships start at $125/m for individual. We also offer couple and family membership plans!
Why did I receive two bills?
We are required to separate our billing for legal and insurance purposes. The two separate bills are for the same visit, however one is for the professional services rendered and the other is for the facility (emergency room, supplies, imaging, labs, etc.).
To learn more about our billing process, click here or speak with our billing team at:
Hours: Monday - Friday
9:00 am - 5:00 pm
Phone: (512) 547-5036
Email: billing@familyhospitalsystems.com
How do I access my medical records?
Patients who have received care at any of our facilities may request copies of their medical records/health information to be released to themselves or others/third parties. If you have created a Patient Portal account, you may already have access to the information you need. Contact us to learn more about our patient portal. Requesting your medical records online is an easy, fast, and secure way to receive your information.
We recommend online medical requests whenever possible. Contact us to start a medical record request.
For providers or third parties, please fax requests to the number below:
Fax - (833) 689-1559
I was a recent patient and still do not feel well.
We are sorry to hear this!
If you are experiencing type of emergency, we recommend you come back to the emergency room immediately. If it is not a life-threatening emergency, we do have options during business hours:
Clinic Hours:
Monday - Friday
9:00 am - 5:00 pm
Remember, when in doubt, it's always better to err on the side of caution. Our emergency care team is available 24/7 to assess your condition and provide appropriate treatment. Call or visit us today.
Why Immediate Medical Attention is Critical
At Family Hospital at Lake Travis, we're available 24/7 365 days a year to handle all emergency medical needs. When you experience a medical emergency, you are able to walk in to any of our facilities to have a Medical Screening Evaluation (MSE) preformed that will help determine the extent of the emergency.
During the evaluation, our medical team will help stabilize the situation and determine the best course of action, which may include running additional diagnostics to rule out potentially life threatening conditions. Some diagnostics may include our on-site imaging or labs which will provide quick results to assist the provider in creating the best treatment plan.
Pre-Register or Walk-On
Skip the wait and pre-register prior to arriving at the facility to speed up the process, or walk in and speak with our registration team.
Medical Screening
Our medical team will begin to evaluate you for any life threatening conditions and use diagnostic imaging and testing if medically appropriate to determine this.
Create Treatment Plan
Your provider will call in review results, provide diagnoses, call-in any necessary prescriptions, and provide a treatment plan to help you feel better quickly.
*Following discharge, it is recommended to follow up with your Primary Care Physician (PCP). If you do not have a primary care physician, speak with our registration team at check out and they would be happy to help coordinate a follow-up visit with our team. You can also visit our primary care page to self-book a follow-up appointment.
Our team of board-certified emergency physicians is ready to provide expert care as soon as you arrive. Don't wait – your health is our priority. Contact us today.
Advantages of Family Hospital at Lake Travis
When you choose Family Hospital at Lake Travis for your emergency care needs, you're opting for a healthcare provider that combines medical excellence with personalized attention. Our commitment to your well-being is evident in every aspect of our service:
- 24/7/365 availability with minimal wait times
- Comprehensive on-site diagnostics including X-ray, CT, and ultrasound
- Acceptance of Medicare, Medicaid, and all major insurance plans
- Bilingual staff fluent in English and Spanish
- Joint Commission Certification for quality and safety
- Transparent billing practices with no surprise charges
Experience the difference of patient-centered emergency care. Contact us to learn more about our services and how we can support your healthcare needs.
Reach Out for Exceptional Emergency Care
Your health and safety are our top priorities at Family Hospital at Lake Travis. Whether you're facing a minor emergency or a critical situation, our dedicated team is prepared to provide swift, expert care. Remember, we're here for you around the clock, every day of the year. Don't hesitate to seek our help when you need it most – your well-being could depend on it.
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